Frequently asked questions.
INDEPENDENT RESTAURANT
How quickly can the POS & SELF-SERVICE KIOSK system be set up in my restaurant?
Within 5 business days.
Is the system capable of menu customization for daily specials?
Yes. Daily specials can be easily set up from the Store Management Portal. Peblla customer support team is available to help you 24/7 if you need assistance.
Can I integrate online ordering directly with the POS system?
Yes. You will have your own branded web order page and mobile apps. Additionally, 3rd party orders from DoorDash, UberEats, and GrubHub can also integrate into the Peblla POS directly.
Does the system offer support for split bills and multiple payment methods?
Yes. Bill splitting is supported out of the box. Each party of the split bill can pay with different payment methods. All the common payment methods are supported.
How does the POS handle tipping options?
We understand that tip is a very important revenue source for all restaurants. The tipping function of the Peblla POS system is highly customizable. Additionally, the Peblla tip management feature was designed to support the most sophisticated full service restaurants. Be sure to ask about the tip management feature when requesting a demo.
Is there an offline mode in case of internet outages?
Yes. Network outage happens more frequently than most people expect. The Peblla POS automatically switches to offline mode when it loses Internet access, and will automatically switch back when the network access is restored. Additionally, Peblla offers cellular backup plans to minimize the impact of ISP (Internet Service Provider) outages.
Can the system generate detailed sales and inventory reports?
Yes. Detailed sales and inventory reports are available from the store management portal. Additionally, enterprise grade business intelligence deshboards are available upon request.
How user-friendly is the interface for staff with varying tech skills?
The user interfaces of Peblla products are designed for the restaurant workforce of North America. Experienced restaurant staff can often start using Peblla systems without training; inexperienced staff normally require minimal training. Also, the Peblla help center provides conversational style support powered by both AI and human agents.
What kind of customer support do you offer?
Peblla provides 24/7 Tech Support.
Are there any long-term contracts or can I switch if it doesn’t meet my needs?
Peblla provides Month to Month contracts. Long-Term contracts are available upon request.
What are the upfront and ongoing costs?
Peblla offers plans with $0 upfront cost. Peblla also offers plans with $0 card processing fees and $0 monthly fees. Contact our sales team for more information.
Can I access my sales data remotely?
Yes, our cloud-based system allows you to access real-time sales data, reports, and analytics from anywhere, at any time.
Can your system support online ordering and delivery integration?
Yes, the Peblla POS seamlessly integrates with online ordering platforms and delivery services.
What is the process for system updates and maintenance?
System updates are automatically applied during off-hours to minimize operational impacts. Restaurant operators don’t need to worry about system updates or maintenance.
How can I increase website order conversion rates?
Peblla will help you systematically and automatically convert 3rd party customers to loyal direct customers. We will provide you with an optimized web ordering page, mobile apps, and an easy-to-follow play book so that you can save thousands of dollars of commissions paid to 3rd parties like Ubereats & Doordash.
ENTERPRISE CLIENT (5+ Locations)
Can I manage my inventory with your system?
Yes, our system includes comprehensive inventory management features that allow you to track stock levels, and analyze product performance.
Is there a loyalty program feature?
We offer an integrated loyalty program that enables you to create custom rewards, track customer points, and send targeted promotions to encourage repeat business.
How does your POS handle table management for restaurants?
Our system offers advanced table management capabilities, including table layout customization, real-time status updates, and the ability to split and merge checks.
Can the POS system integrate with third-party applications?
Yes, we provide seamless integration with a variety of third-party applications for accounting, payroll, reservation systems, and more, upon your request.
Is training provided for new users?
A comprehensive training is provided for all new users, including online tutorials, in-person sessions, and 24/7 support to ensure a smooth transition.
What are the upfront and ongoing costs?
The upfront and ongoing costs start at $99 per location. Pricing varies based on a modular structure, allowing you to choose features that fit your business needs.
What measures are in place to ensure data security?
We adhere to industry-leading standards for data security and privacy, implement end-to-end encryption, regular software updates, access controls, and regular security audits.
Can the system be customized to fit our specific business processes?
Yes, our POS offers extensive customization options to align with your unique business processes, including custom workflows, user interfaces, and reporting.
What kind of dedicated support do you offer to enterprise clients?
Enterprise clients receive 24/7 dedicated support, including a dedicated account manager, priority response times, and access to an expert technical team.
What analytics and reporting capabilities does your system provide?
Our system provides advanced analytics and reporting features, offering insights into sales, customer behavior, inventory levels, and more, with customization options to suit your needs.
How do you handle software updates and upgrades?
Software updates are managed remotely and scheduled at off-peak hours to minimize disruption, ensuring your system is always up-to-date with the latest features and security patches.
Can the system manage customer loyalty programs and personalized marketing?
Yes, it includes features to manage loyalty programs and execute personalized marketing campaigns, leveraging customer data to enhance engagement and retention. In addition, we analyze customer order history and preferences to send targeted promotions and personalized menu recommendations.
How does your system handle peak sales periods?
Our system is engineered to handle high transaction volumes, ensuring smooth operation during peak sales periods.
Can we get custom reports tailored to our business needs?
Yes, our system offers customizable reporting tools, allowing you to generate reports that match your specific business requirements.